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More Information:

Adding a couple of URL's is needed for those who are running Windows XP with SP2.  Follow the step by step instructions on this page.

 Don't know for sure if you
have Service Pack 2. Follow these steps:

1)  Click on Start Button at bottom left of your computer screen.
2) Click on Control Panel
3) Click on Performance and Maintenance
4) Click on the System link.
Information will appear in pop up window. Look for Service Pack 2 under System at top.

Using Chat in Windows XP after XP Service Pack 2 (SP2)installation

Contents:
  1. Making 24/7 Reference and OCLC sites work with Internet Explorer
  2. Allowing 24/7 Reference Pop-ups
  3. Common problems you may encounter

Part 1. Making 24/7 Reference and OCLC sites work
 with Internet Explorer

24/7 Reference and OCLC sites must be registered as trusted sites with Internet Explorer to perform smoothly.

Update Internet Explorer to recognize 24/7 Reference as a trusted site.

  • Open Internet Explorer.
  • In the Menu Bar, click on Tools.
  • Select Internet Options.
  • In the Internet Options window that has just opened,
    click the Security tab.
  • Under the Security tab, click on the icon Trusted Sites.
  • Click on the Sites button which should now be enabled.
The following dialog should now be visible: <(Refer to Figure 1.0)



  • Type *.247ref.org under 'Add this Web site to the zone'.
  • Uncheck the checkbox labeled 'Require server verification (https:) for all sites in this zone'.

The dialog box should appear as follows:<(Refer to Figure 1.1)

  • Click the Add button.
  • Repeat the steps above with *.OCLC.org
The dialog box should now appear as follows: (Refer to Figure 1.2 )

  • If the dialog box in Figure 1.2 and your dialog box match,
    then you are done and may click the Close button.


Part 2 Allowing 24/7 Reference Pop-ups

Introduction 

24/7 Reference uses pop-ups to interact with users, these must be allowed in Internet Explorer.

Update Internet Explorer to allow 24/7 Reference pop-ups

  • Open Internet Explorer.
  • Click Tools.
  • Select Pop-up blocker.
  • Click Pop-up blocker settings.
The following dialog box should appear: (Refer to Figure 2.0)


  • Type *.247ref.org under 'Address of Web site to allow'.
  • Click the Add button.
The dialog box should appear with *.247ref.orglisted under Allowed Sites. (Refer to Figure 2.1)

 
  • If the dialog box in Figure 2.1 and your dialog box match,
    then you are done and may click the Close button.
Part 3. Common problems you might encounter


If you have not made the changes to Internet Explorer listed above you may encounter slight problems when interacting with 24/7 reference.
 

If you submit your initial question 

One or more of the following message boxes may appear after
you submit their initial question and personal info. (Refer to figure 3.0 and 3.1




  • Click OK.


  • To temporarily remedy this situation, Click the Run button.
  • To prevent this message box from appearing in the future,
    Click More Options.
  • Select "Always run software from "eGain Communications Corp".
The dialog should appear as follows: (Refer to figure 3.2)

User ends their session

The following message box may appear after a patron ends their session.
 (Refer to figure 3.3)



  • Click OK.
To remedy the above problem, follow the steps above.
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