Real People - Real Answers - Real Fast.

More Information:

Now you can access a live, experienced reference librarian  even when the library is closed. Reference desk coverage around the clock. We are always open, a librarian will always be here and you will always be served. 24 hours a day 7 days a week even holidays.

User Tips

Ask Here PA Basics

  • Ask Here PA is staffed by real people, available 24 hours a day,
    7 days a week.
  • Allow enough time to get the best answer. We may ask YOU questions so we can provide the best information.
  • You will get an automated message when first connecting to the service.
  • There may be a time lag before the librarian comes on and while chatting, depending on connection speed and how busy the service is.
  • Too slow? If you're already in a chat session with a librarian but the system is too slow you can give us all your question details, deadline and email address & then disconnect. We will email you an answer. OR if a librarian doesn't come online soon enough please disconnect and send your question using the Ask a Librarian email service.

Minimum Requirements

  • 28K or better Internet connection. It could take 15 seconds for a response depending on your setup.
     
  • Microsoft Internet Explorer browser is preferred. You may also use Netscape 6.01 or below.
     
  • Enable "session cookies" in your browser.
     
  • Window XP Service Pack 2: please follow these instructions so the Ask Here PA 24/7 reference service will work.

Don't Disconnect Accidentally

  • Do not use your browser toolbar to navigate or change the address bar or you will disconnect from your session.
     
  • During your session only browse within the Ask Here PA frame.

It Just Won't Work!

  • Mozilla, AOL browsers and WebTV are not supported.
     
  • MAC users - we can send you web pages but not actually escort you through them.
     
  • Firewalls - these may have to be disabled. If you experience a problem, exit the service and check our firewall instructions on how to configure your firewall to allow communication with the librarian.

When All Else Fails

  • Don't bookmark or print during the session. You will receive all session information in a transcript after you exit if you provided a email address.
     
  • If you must open a second browser window during the session use the "Start" menu or "taskbar" shortcut. DO NOT use Ctrl "N" or File "new" or your session will crash.

Ask Here PA - a service of the libraries of the North Central Library District