Instructions on configuring personal firewalls
to connect to Ask Here PA.

1. Introduction
2. McAfee Internet Security Suite 2005, ver. 7.0
3. Symantec Norton Internet Security 2005
4. Broderbund ZoneAlarm Pro 5

1. Introduction

The following instructions should allow you to configure the three software products listed below to allow you to communicate with a librarian using the 24/7 Reference software.

• Following any of the simple instructions below will not disable your firewall or your computer protection. They should allow you to better communicate with your "Ask a Librarian" librarian, provided that there are not other overriding settings prohibiting you from connecting.

• If you are using Web TV or an AOL browser, please return to the service using an Internet Explorer browser, with your firewall configured as suggested below, depending on your software product.

2. McAfee Internet Security Suite 2005, ver. 7.0

• No special configuration is necessary. If you are unable to access your librarian with McAfee enabled, there may be other settings on your computer that are conflicting. If you are using Web TV or AOL, please try to return to the service using an Internet Explorer browser.

3. Symantec Norton Internet Security 2005

• Bring up the Norton Internet Security Interface and select "Privacy Control", by clicking on it to highlight it.

• From the right hand panel, click the "Configure" button, which will bring up the "Privacy" Window, similar to the one below:

• Click on the "Advanced" button, which will open a new panel like the one below:

• Click on Add site and add the 247ref.org domain.

• Then click on Add site and add the oclc.org domain.

• Select the "User Settings tab" from the right panel and the 247ref.org domain in the left panel and unselect all four check boxes, leaving all four items set to "Permit". Then click "OK" to save the settings.

• Select the "User Settings tab" from the right panel and the oclc.org domain in the left panel and unselect all four check boxes, leaving all four items set to "Permit". Then click "OK" to save the settings.

4. Broderbund ZoneAlarm Pro 5

• Select Privacy on the ZoneAlarm control panel.

• If 247ref.org and oclc.org are listed, right click on the site name and select "Options" and then "Ad Blocking"
• Otherwise Click the "Add" button in the lower right corner, and add the 247ref.org domain. Then click "Options" and "Ad Blocking" to bring up this window:

• Uncheck all three "Ads to block" check boxes, and then click "OK" to save the settings.
• Repeat the process with oclc.org